Confidentiality and security

Confidentiality and security 

Your personal information is our priority

Information collected on the website and its subsites is processed in order to respond to the various requests made by internet users.

In accordance with Law N° 09-08 promulgated by Dahir 1-09-15 of 18 February 2009, relating to the protection of natural persons in respect of the processing of personal data, you have a right of access and rectification of the information about you which you can exercise by sending an email to​

You may also, for legitimate reasons, object to the processing of data about you.

The Banque Populaire Group has made it a priority to protect the confidentiality and security of information relating to your personal accounts and your financial transactions. We are committed to protecting all the information you entrust to us.

Be wary of emails or text messages soliciting personal information and never disclose your passwords, personal identification numbers or the information that allows you to access our services of Remote Banking, ChaabiNeet, ChaabiMail, BPBourse, etc.

The Banque Populaire Group will never ask for your personal information in an email or text message. For reference, the Banque Populaire Group does not send emails or text messages:

  • Asking customers to provide, confirm or update personal information;
  • From third parties or linked to third party websites;
  • Without stating the reasons for sending the email;
  • Demanding an immediate response.

Browser security

Your security begins first and foremost with your web browser. When you access ​, the Banque Populaire Group checks your browser to make sure that it meets its minimal requirements. You can protect yourself by using a browser updated with the latest security features.

To guarantee the security of Banking Services, the Banque Populaire Group accepts the following browsers that include the 128-bit encryption function. Click on one of the links below if you need to update your browser.
Note: Certain software download websites are only available in English.

Windows XP and 2000 from Microsoft:

MacOS from Apple 10.2 or a more recent version:

Note: Microsoft no longer offers support for Windows 98. Since Microsoft no longer offers updates, the Banque Populaire Group will no longer support browsers used with the Windows 98 operating system. If you still use Windows 98, the Banque Populaire Group strongly recommends upgrading your operating system.


You must activate the JavaScript function of your browser to access the Banque Populaire Group's websites. We use JavaScript to facilitate the use of our websites.

Use of information about you

Online surveys​

The Banque Populaire Group may occasionally conduct a survey with people who visit its websites. Data from the survey are collected anonymously and are used to improve our services.

Online offers​

The Banque Populaire Group may present you with offers of products or services when you visit its websites. You can choose to accept these offers, refuse them or consult them later. You are not required to accept online offers.

Planning tools and calculators

Simulation tools and calculators are offered on the Banque Populaire Group's websites. Tools offered as part of the Banque Populaire Group's Banking Services can let you save your data so that you do not have to enter it every time you use the tool. However, the Banque Populaire Group will not make use of this information.​

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