General condictions of use

General Conditions of Use ​

The purpose of these General Conditions is to define the terms for providing services from the website, hereafter called “the Service" and the conditions for use of the Service by the User.

Any access and/or Use of the website and its subsites implies acceptance and compliance with all the terms of these Conditions and their unconditional acceptance. They therefore constitute a contract between the Banque Populaire and the User.

In the event that the User does not wish to accept all or part of these General Condition, he is asked not to use any of the Service.


User:The User is any person who uses the Site or any of the services offered on the Site.User Content: The term “User Content" refers to data transmitted by the User in the various sections of the Site.
Member:The term “Member" refers to a user identified on the site.
Identifier:The term “Identifier" covers the information necessary for identification of a user on the site to access areas reserved for members.
Password:The “Password" is confidential information, which the User must keep secret, allowing him, when used in conjunction with his Identifier, to prove his identity.​

Access to the service

The Service is freely accessible to any User who has access to the internet. All costs relating to access to the Service, whether hardware, software or internet access, are solely the User's responsibility. The User is solely responsible for the proper functioning of his computer equipment as well as his access to the internet.

Certain sections of the site are reserved to Members after identification using their Identifier and Password.

The Banque Populaire reserves the right to refuse access to the Service, unilaterally and without prior notice, to any User who does not comply with these conditions for use.

The Banque Populaire implements all reasonable means available to it to ensure quality access to the Service, but it is not bound by any obligation to do so.

Furthermore, the Banque Populaire may not be held responsible for an malfunctions of the network or servers or any other event beyond reasonable control, which impedes or degrades access to the Service.

The Banque Populaire reserves the right to interrupt, momentarily suspend or modify, without prior notice, access to all or part of the Service, for maintenance or any other reason, without such interruption giving a right to any obligation or compensation.

Personal data processing

The purpose of processing and saving of information collected by the Banque Populaire, as data controller, through the forms on the​ website and its subsites, through email or promotional campaigns (games, contests, etc.), is to:

  •              Manage contacts;
  •              Manage recruitment procedures;

This information is intended exclusively for the use of the Banque Populaire, Banques Populaires Régionales, its subsidiaries, foundations and services providers, as applicable. They will therefore under no circumstances be made available to third parties.

The contact details of users are only used to inform them better by sending them the information they wish to receive and possibly those relating to offers of products and services from the Banque Populaire Group.

Such personal data is protected by the professional secrecy to which the Banque Populaire is held.

Such personal data may be communicated to official bodies and to the administrative or judicial authorities if they so request.

The retention period for this personal data by the Banque Populaire, data controller, complies with the regulations in force.

In accordance with Law N° 09-08 promulgated by Dahir 1-09-15 of 18 February 2009, relating to the protection of natural persons in respect of the processing of personal data, you have a right of access, rectification and opposition to information about you. You can exercise this right by sending a letter or email to the attention of:

Banque Centrale Populaire

Direction Communication Institutionnelle

Mr. Mohammed OULOUS

101, Boulevard Mohamed Zerktouni-

B.P. 10.622- 20 100- Casablanca

Tel: 05 22 20 25 33 / 05 22 22 41 11

This letter must specify the method of solicitation refused. You can also refuse to participate in surveys or polls by writing to the same address. This processing has been notified to and authorised by the CNDP under receipt N° D-W-85/2015.

Limits of liability

The website is a portal site for the Banque Populaire, Banques Populaires Régionales, its subsidiaries and its products and services.

However, the Banque Populaire cannot guarantee the accuracy or relevance of this data. In addition, the information made available on this site is purely for information and cannot in any way constitute advice or a recommendation of any kind whatsoever.

Consequently, the use of information and content available anywhere on the site will under no circumstances incur the liability of the Banque Populaire, in any capacity whatsoever. The User is solely responsible for the good use, with discernment and acumen, of the information provided on the Site.

In addition, the User agrees to indemnify the Banque Populaire from any adverse consequences directly or indirectly related to the use he makes of the Service.

Access to certain sections of the website requires the use of an Identifier and Password. The Password, chosen by the User, is personal and confidential. The User undertakes to keep his password secret and not to disclose it in any form whatsoever. Use of his Identifier and Password through the internet is done at the User's risk. It is up to the User to take all necessary measures to protect his own data against any infringement.

However, the Banque Populaire undertakes to implement all necessary means to ensure the security and confidentiality of the data collected. The User is informed that one or more cookies, containing no personal information, may be placed on his hard drive to identify him.

The User admits knowledge of the limits and constraints of the internet network and as such recognises the impossibility of a total guarantee of the security of data exchanges. The Banque Populaire cannot be held liable for any damages arising from the transmission of any information, including that of its Identifier and/or Password, via the Service.

Under no circumstances can the Banque Populaire, within the limits of applicable law, be held liable for any damages and/or harm, direct or indirect, material or immaterial, or of any nature whatsoever, resulting from unavailability of the Service or of any Use of the Service. The term “Use" must be understood in the broad sense, that is, any use of the site whatsoever, lawful or otherwise.

The User undertakes, in general, to respect all the regulations in force in Morocco.

Force majeure

The Banque Populaire cannot be held liable in the event of force majeure or actions beyond its control.

Changes to this contract

The Banque Populaire reserves the right to modify the terms, conditions and references of this contract at any time.

The User is therefore advised to regularly consult the latest version of the Conditions for Use, available on the website.

Duration and termination

This contract is concluded for an indeterminate duration beginning from the Use of the Service by the User.

Applicable law and competent jurisdiction

The rules of law applicable to the contents and transmission of data on and around the site, are governed by Moroccan law.

In the event of dispute which is unable to be agreed amicably, only Moroccan courts falling under the authority of the Casablanca Court of Appeal have jurisdiction.​


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